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Retail Service Specialist
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Retail Service Specialist
Job Description:
- Greet members by phone and in person and determine the nature of service required
- Provide requested services or direct members to the appropriate area
- Provide notary and/or DMV license transactions and services where applicable
- Resolve problems and assist with administrative functions in the absence of a manager
- Provide high level of customer service according to Club's Quality Assurance Standards
- Provide registration services in states offering DMV license services
- Maintain current knowledge of DMV regulations and complete transactions according to State DMV and Club procedures
- Prepare TripTiks®, provide maps, tour books and other travel-related materials
- Assist members with hotel and/or car reservations
- Promote and sell AAA memberships
- Process membership and insurance payments and offer automatic renewal
- Upgrade basic memberships to higher-value memberships
- Issue passport photos and IDPs
- Process Travel Money transactions and sell merchandise and attraction tickets
- Balance and reconcile cash drawer; prepare daily deposits
- Assist with daily, weekly and monthly reports
- Perform notary services in accordance with the National Notary Association and Club procedures
- Identify cross-sell opportunities based on members’ product needs and service
- Mentor and train junior employees
- Assist with timekeeping and scheduling branch employees
- Travel occasionally to off-site business meetings or conferences (5%)
Requirements:
- High School GED Required
- Solid computer literacy and data input skills
- Ability to effectively coach and mentor others
- Ability to work quickly and handle multiple tasks or assignments on a daily basis
- As required, obtains and maintains valid notary license
- Notary Public - National Notary Association within 1 Year Preferred
Benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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