The Optum Serve Physician Assistant or Nurse Practitioner provides clinically competent delivery of quality virtual medical care services required during Optum Serve operations. The PA or NP is responsible for providing clinically competent medical care services, within their scope of practice. The PA or NP working remotely on behalf of Optum Serve is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All PA or NP shall meet the qualifications for their specialty and perform essentially the same functions, within the scope of acceptable standards for their technical professional discipline, as those required by DoD or government service technical professionals of similar experience and in similar duty assignments. This position works in collaboration with other providers as well as other team members of the healthcare team to complete Virtual health assessments in non-traditional healthcare settings. This provider is responsible for virtual patient triage, assessments, and referrals of all presenting patients to Optum Serve Telehealth. Seeking to hire PAs or NPs who reside or hold licensure in one of the following areas (Puerto Rico, Guam or Virgin Islands) with ability to obtain multiple state licenses per regional assignment: PR, GU or VI. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Responsibilities
This role is entirely remote and requires working in a non-traditional clinical setting. It is also (virtually) customer-facing with high expectations for operational excellence.
Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high-level of customer service to all patients and fellow staff
Always acts professionally with minimal supervision as a representative of Optum Serve
Possesses solid organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others
Maintains compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes
Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards
Dedicated to building rapport with team members, internal and external customers, and management team by demonstrating a solid customer service orientation and a continuous positive image of Optum Serve
Is punctual for work attendance and abide by work schedule
Practices within mandated scope of licensure/certification
Provide excellent patient care within the scope of PA or NP credentialed privileges
Analyze and interpret histories, symptoms, physical findings, and diagnostic information
Maintain complete and detailed records of patients’ plans of care, documenting care within an appropriate time frame
Conduct virtual medical assessment
Ensure appropriate follow-ups for all referrals
Ensure patient assessments are being carried out as per site guidelines
Manage new medical problems and appropriate follow-up on any ongoing medical problems
Perform other duties as assigned by Leadership
Apply proper patient identification practice and HIPPA compliance
Provide virtual support in emergent situations to patients who have medical needs while waiting for emergency response team
Remain up to date on all contract requirements
Responsible for assessment of patient’s emergent needs in a nontraditional setting
Attune assessment and critical thinking skills to ensure appropriate care can be delivered safely and within the scope of capabilities of the available resources
Skilled in emergency response
Requirements
Graduate of an accredited Nurse Practitioner (NP) Program or Physician Assistant (PA) Program
Valid and unrestricted professional PA or NP license in the state which you reside
NP or PA licensure in Puerto Rico, Guam or Virgin Islands (PR, GU or VI)
Ability to apply for 10+ additional assigned state licensures within 2 weeks of hire date
Collaborative physician agreement if applicable based on state scope of practice regulations
1+ years as a PA or NP in a clinical environment including oversight of ancillary and clinical staff and caring for adults
Experience conducting assessments on wide variety of acute/chronic conditions
Proven experience utilizing electronic health record (EHR) platforms to document, review, and manage patient information
Proven excellent interpersonal and problem-solving skills
Ability to work one or more of the listed schedule requirements including one weekend rotation per month
Nice-to-haves
2+ years clinical experience in a health care delivery system
VA and/or military experience
Experience working in a Virtual setting
Experience working in a call center environment, handling a high volume of calls and performing repetitive tasks while maintaining quality and productivity standards
Proven leadership experience including the ability to supervise, coach and develop staff using excellent interpersonal and communication skills
Familiarity with government forms and documentation
Excellent computer skills in Microsoft Office and database experience
Proven excellent written and verbal communication skills
Proven excellent social and therapeutic communications skills