Note: The job is a remote job and is open to candidates in USA. Dell Technologies is hiring a Director, Data Center Field Services – AI Infrastructure to lead service delivery across large-scale AI infrastructure customer environments. The role drives operational readiness, service reliability, high availability, and customer outcomes while coordinating field service teams and cross-functional partners.
Responsibilities
Lead the field services approach for large-scale AI infrastructure accounts, aligning operational execution with customer business priorities and Dell service commitments
Lead the field services leadership model across large-scale customer environments, coordinating closely with Field Service Managers, Designated Service Engineers, Domain Engineers, and the Client Delivery Executive as part of an integrated service delivery team
Oversee field service execution supporting corrective maintenance, preventive maintenance, incident response, and service continuity
Define and monitor operational KPIs tied to service quality, availability, responsiveness, and customer outcomes
Lead and develop high-performing field service teams supporting complex AI infrastructure environments
Skills
10–15+ years of experience leading field service, technical operations, data center operations, or complex service delivery organizations
Proven leadership in large-scale, customer-facing technical environments, with strong service delivery, escalation management, and customer engagement expertise
Demonstrated ability to lead through matrixed organizations and influence cross-functional stakeholders to drive business outcomes
Deep understanding of AI infrastructure, data center operations, server platforms, and enterprise support models
Track record of building scalable processes, operating rhythms, and field execution models in high-growth or highly complex environments
Bachelor's degree required
Advanced degree preferred
Company Overview
Dell Technologies provides essential infrastructure for organizations to build their digital future. It was founded in 1984, and is headquartered in Round Rock, Texas, USA, with a workforce of 10001+ employees. Its website is
Company H1B Sponsorship
Dell Technologies has a track record of offering H1B sponsorships, with 148 in 2026, 240 in 2025, 247 in 2024, 210 in 2023, 311 in 2022, 323 in 2021, 294 in 2020. Please note that this does not guarantee sponsorship for this specific role.